Returns

Thank you for shopping with Svelte Office. We strive to ensure your complete satisfaction with every purchase made on our website. However, we understand that sometimes you may need to return an item. This Returns Policy outlines the procedures and guidelines for returning products purchased from our online store. Please read this policy carefully before initiating a return. If you have any questions or concerns, feel free to contact our customer support team here.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must have been purchased directly from our website.
• The item must be in its original condition, unused, and undamaged.
• The return request must be initiated within 7 days from the date of delivery.

Returns Process
To initiate a return, please follow these steps:

• Contact our customer support team here to request a Return.
• Carefully package the item to prevent any damage during transit.
• We will contact you with the next steps.

Return Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not related to a fault of ours, the customer will be responsible for the return shipping expenses.

Refund Process
Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional processing time for your bank or credit card company to reflect the refund on your statement.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, providing details and photographs of the damage or defect. We will arrange for a return or replacement at no extra cost.

Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you will need to initiate a return following the standard returns process.

Discretionary Returns
In exceptional cases, we may approve a return outside the standard policy period or for an item not meeting the exact return criteria. Such returns will be at our discretion and may be subject to a restocking fee.

Contact Us
If you have any questions or require assistance with the returns process, please do not hesitate to contact us. We are here to assist you and ensure a smooth shopping experience.